1. Help Center
  2. Software
  3. Video Management Systems

Salient CompleteView Recording Server does not start.

When checking with Windows 10 Application Event Log, the NTDLL.DLL is the faulting application/module.

This issue has been identified as a conflict with LTP and COM Ports.

Faulting application name: MainServer64.exe, version: 6.1.0.34, time stamp: 0x616991d0
Faulting module name: ntdll.dll, version: 10.0.14393.4886, time stamp: 0x61d52226
Exception code: 0xc00000fd
Fault offset: 0x000000000001d5bd
Faulting process id: 0x1604
Faulting application start time: 0x01d82506803c8ec9
Faulting application path: C:\Program Files\Salient Security Platform\CompleteView 2020\Recording Server\MainServer64.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: beb4a0aa-a655-4c45-a136-24c5674b635d
Faulting package full name:
Faulting package-relative application ID:

 

The work-around is to disable the USB serial device in Device Manager. Typically this is COM4.

MicrosoftTeams-image-1

Once disabled, stop and restart CompleteView Recording Service.